VRTSync Terms and Conditions
Effective date: April 3, 2023
Welcome to VRTSync. By accessing or using our services, you agree to the following Terms of Service.
Table of contents
1. Eligibility and Access
2. Description of Services
3. Subscription and Billing
4. Data Accuracy and Limitations
5. Prohibited Uses and Account Termination
6. Changes to These Policies
1. Eligibility and Access
VRTSync is available to all users, including HOA board members, property managers, community members, and contractors. There are no age restrictions, though access to certain features may be limited by user role.
2. Description of Services
VRTSync offers:
- Interactive property maps with maintenance overlays.
- Maintenance and irrigation data tracking.
- Service request and reporting tools.
- Estimate-to-invoice workflows.
- Document and photo management.
Access to features depends on your selected subscription tier.
3. Subscription and Billing
VRTSync operates on a tiered subscription model based on the map layers and features you require. Pricing is disclosed at the time of subscription and may change with notice.
Refunds for unused services are not provided unless required by law.
4. Data Accuracy and Limitations
- All data submitted is user-generated or contractor-reported.
- Platform data is considered current within 30 days of the most recent update.
- Map location accuracy is within 10 meters of the actual position.
While we strive to maintain accurate information, we are not responsible for errors due to outdated or incomplete user input.
5. Prohibited Uses and Account Termination
Any misuse of the platform will result in immediate suspension or permanent removal of access. Prohibited uses include, but are not limited to:
- Uploading false or intentionally misleading information.
- Unauthorized access or modification of other users' data.
- Attempting to reverse engineer or copy VRTSync's platform or visual elements.
- Using VRTSync to harass or exploit others, or to circumvent property compliance.
We reserve the right to terminate any account without notice if we believe a violation has occurred or if continued access poses a risk to the integrity of the platform.
6. Changes to These Policies
We may update these Terms or our Privacy Policy periodically. If changes are material, we'll notify users through the app or by email.
VRTSync Privacy Policy
Effective date: April 3, 2023
VRTSync (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when using our services.
Table of contents
1. Information We Collect
2. How We Use Your Information
3. Data Sharing
4. Data Storage and Security
5. Your Rights and Choices
1. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, organization, user role.
- Property Data: Maintenance records, map annotations, GPS coordinates, photos, service dates.
- Invoices & Documents: Uploaded invoices, contractor estimates, maintenance reports.
- Error Tracking Data: System performance logs and diagnostic data.
2. How We Use Your Information
We use your information to:
- Provide and improve the VRTSync platform.
- Maintain accurate records of property maintenance.
- Support user collaboration between admins, contractors, and HOAs.
- Diagnose and resolve system errors or bugs.
3. Data Sharing
We may share relevant information with:
- Service Providers: For infrastructure and support services (e.g., AWS).
- Contractors and HOAs: To support maintenance coordination and transparency.
- Legal Authorities: When required by law or to enforce platform policies.
We do not sell or share your information with advertisers or unrelated third parties.
4. Data Storage and Security
- Your data is encrypted and securely stored on AWS servers.
- Access is restricted to authorized personnel.
- We employ industry-standard security protocols to safeguard your data.
5. Your Rights and Choices
- You can request access to or deletion of your data at any time.
- You can update your profile and account information through the platform.